FAQ

What are 08000 helpme's terms and conditions?

You can see the full terms and conditions by clicking on this link: 08000 helpme Terms & Conditions

How do I use the 08000 helpme service?

It’s easy, just register your details online and in an emergency just call 08000 helpme (435763) from any phone and we will help you to cancel any lost or stolen credit, debit and charge cards; help notify your airtime provider so that your mobile phone is disabled; arrange for a local locksmith to help you back into your home; arrange transport to help you get home in an emergency; get messages to family or friends to make them aware of your situation; help you in a medical emergency and arrange to have emergency funds sent to you.
Plus if you are abroad we can assist in the replacement of Passports, Travellers Cheques or travel tickets and assist in getting you help in a medical emergency, organise an interpreter or even arrange to put you in touch with a lawyer.

How do I set up a registered details online account?

All you need to do is click on the NEW MEMBERS REGISTER button on the home page. This will ask you to create a username and password and once this is set up you can start registering your details. Once you have signed up you can go back into your account whenever you want to add or update any details.

Why should I register my cards?

It takes away the pain of replacing your cards yourself. We can quickly help you cancel your cards and order replacements if they go missing. Register your passport and driving licence details too. If either document goes missing, we can give you the information you need – such as your driving licence number – to make replacement faster and easier.

Why should I register my child's school details?

If you have lost your car keys and are unable to drive to collect your children, we can put you in touch with the school so you can explain that you are going to be late or that you have arranged for someone else to collect them.

Can I change my details once I have registered them?

Once you have signed up to the registration system you can come back into your account as many times as you like to update details.

What will you do with my personal details?

To find out how we will use your personal details please refer to our Privacy policy available from a link at the bottom of the main website.

How do I know that this website is secure?

As soon as you have logged on to our registered site you will notice that a padlock symbol appears in the bottom right hand corner of the screen. This symbol is used widely across the Internet to indicate that a site is secure and that an SSL certificate has been bought to ensure its continued security.

How do I renew my policy?

Four weeks before your policy is due to expire we will contact you to remind you that, unless we hear from you, your policy will be automatically renewed. You will therefore only need to contact us if you wish to cancel your policy. There is however a 14 day cooling off period in which you may cancel your policy after it is automatically renewed.

What should I do if I forget my username?

Go to the homepage and click on EXISTING MEMBERS LOGIN. Then on the login page click on FORGOTTEN PASSWORD? and follow the instructions.

What should I do if I forget my password?

Go to the homepage and click on EXISTING MEMBERS LOGIN. Then on the login page click on FORGOTTEN PASSWORD? and follow the instructions from there.

What should I do if I lose my handbag/wallet abroad?

Call us free anywhere in the world and we will help you with cancelling cards/mobiles, emergency translations, replacing travellers cheques/travel tickets, arranging for emergency funds to be sent to you, contacting family and friends to let them know about your situation.