Terms of Use

Please read these terms and conditions carefully before using this website ("This Site"). By accessing or using This Site, you agree to be legally bound by these terms and conditions as they may be modified and posted from time to time. If you do not wish to be bound by these terms and conditions then please do not use This Site.

This Site is owned and operated by avantia assistance Ltd trading as 08000 helpme.

The information published on This Site is intended for information only and should not be construed as advice.
Whilst we use all reasonable endeavours to ensure that the information published on This Site is kept accurate and up to date avantia assistance Ltd does not warrant that the information is either complete or accurate.

The products and services featured on This Site are available to UK residents only. If you live outside the UK, you will not be eligible to purchase such products.

This Site is only intended for use by adults over the age of 18 years and therefore information collected from minors (see privacy statement) is unintentional and will be removed from our database if discovered.

We reserve the right to alter, suspend or discontinue any aspect of This Site or the content or services available through it, including your access to it. Unless explicitly stated any new features including new content, the release of new services, software tools or resources shall be subject to these terms and conditions.

The following applies to any information you provide to us, for example during any registration process or as part of completing any online questionnaire:
You authorise us to use, store or otherwise process any Personal Information including but not limited to your name and address to the extent reasonably necessary to provide the services which are available through the site. All such information collected by us shall be referred to in these terms and conditions as "Personal Information".
You must ensure that the Personal Information you provide is accurate and complete and that all registration details (where applicable) contain your correct name, address and other requested details. For more information about how we deal with your Personal Information, or if you would like to review or modify any of this information, please read our privacy statement.
You are solely responsible in all respects for all use of and for protecting the confidentiality of any email verification number and password which may be given to you or selected by you for use on This Site. You may not share these with or transfer them to any third parties. You must notify us immediately of any unauthorised use of them or any other breach of security regarding the site which comes to your attention.

We have used our best endeavours to ensure that the site complies with UK law. However, we make no representations that the materials on This Site are appropriate or available for use in locations outside the United Kingdom.
You are responsible for ensuring that your computer system meets all relevant technical specifications necessary to use the site and is compatible with This Site. You also understand that we cannot and do not guarantee or warrant that any material available for downloading from This Site will be free from infection, viruses and/or other code that has contaminating or destructive properties. You are responsible for implementing sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the accuracy of data input and output.

The contents of This Site are protected by international copyright laws and other intellectual property rights. The owner of these rights is 08000 helpme Ltd or other third party licensors. All product and company names and logos mentioned in This Site may be the trademarks, service marks or trading names of their respective owners, including us. You may not modify, copy, reproduce, republish, upload, post, transmit or distribute, by any means or in any manner, any material or information on or downloaded from This Site including but not limited to text, graphics, video, messages, code and/or software without our prior written consent.
avantia assistance Ltd makes no representations whatsoever about any other websites which you may access through the site or which may link to This Site. When you access any other website you understand that it is independent from avantia assistance Ltd and that we have no control over the content or availability of that website. In addition, a link to any other site does not mean that avantia assistance Ltd endorses or accepts any responsibility for the content, or the use of, such a website or the products or services available thereon and shall not be liable for any loss or damage caused or alleged to be caused by or in connection with use of or reliance on any content, goods or services available on or through any other website or resource. Any concerns regarding any external link should be directed to its respective site administrator or webmaster.

We will try to make This Site available but cannot guarantee that This Site will operate continuously or without interruptions or be error free. You must not attempt to interfere with the proper working of This Site and, in particular, you must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt any computer system, server, website, router or any other internet connected device.

We may alter these terms and conditions from time to time and post the new version on our website, following which all use of This Site will be governed by that version.

If any provision or term of these terms and conditions shall become or be declared illegal, invalid or unenforceable for any reason whatsoever, such term or provision shall be divisible from them and shall be deemed to be deleted from them.

These terms and conditions and your use of This Site are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English courts in the event of any dispute relating to this site.
If you would like to contact us concerning anything to do with This Site, either write to us at 08000 helpme, PO Box 1124, Kingston, Surrey, KT1 1PH.

For details of avantia assistance Ltd's registered office and data protection licence, click here.