Privacy Policy

Avantia Assistance Limited has created this Privacy Statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering, use and dissemination practices for this website: By using our site, you agree to these practices.

Use Of Information

Use of IP Addresses

We use your IP address to help diagnose problems with our server and to administer our site. Your IP address is used to help identify you and to gather broad demographic information. We use cookies to deliver content specific to your interests and to save your password (when available) so you don't have to re-enter it each time you visit our site.

Registration Forms

Our site's registration form requires users to give us contact information (like their name and email address) and demographic information (like their postcode, age, income level etc.). We use customer contact information from the registration form to send the user information about our company and promotional material. The customer's contact information is also used to contact the user when necessary as well as other carefully selected companies who may want to contact our users. Users may opt-out of receiving future mailings; see the choice/opt-out section below. Demographic and profile data is also collected at our site. We use this data to tailor the user's experience at our site, showing them content that we think they might be interested in, and displaying the content according to their preferences. This information is shared with advertisers on an aggregate basis.

Links to Partner Sites

Our site contains links to other web sites. avantia assistance Ltd is is not responsible for the privacy practices or the content of such websites. However, information gathered on these web sites may be shared with avantia assistance Ltd and used by us to bring you information about other products and services we think you might find useful.

Passing on information about you

Please be aware that once you use our website or our Services, you will be regarded as having given your consent to us disclosing your personal information to third party providers to provide the service detailed on this website or other third parties either where necessary for those third parties to provide additional products or services requested by you or with your prior consent. Your information may also be used for offering renewal, research and statistical purposes and crime prevention. With limited exceptions, and on payment of the appropriate fee, you have the right to access and if necessary rectify information held about you.

Informing you of offers and services which may be of interest

Please also be aware that if you agree to these terms and conditions through any tickbox, you will be regarded as having given your consent to us providing you with information, offers and services that may be of interest to you. For example, we may email you or send you a text message letting you know how you could save money by switching the products or services you use. You can ask us to stop passing your information to third parties for marketing purposes at any time, which we will do. Such a request may result in us ceasing to offer the Services to you. We may disclose information about you in connection with legal proceedings or potential legal proceedings or if otherwise permitted to do so by law.


Our site has security measures in place to protect the loss, misuse and alteration of the information under our control. Standard practice security measures for web development have been incorporated into our site during its construction.

Choice / Opt-out

Our site provides users the opportunity to opt-out of receiving communications from our partners at the point where we request information about the user. Users can remove their information from our database if they do not wish to receive such future communications or if they no longer wish to receive our service by emailing or by writing to the following postal address: 08000 helpme, CI Tower, St George’s Square, New Malden, KT3 4HG.

Correct / Update

Users can change and modify information previously provided by emailing or by writing to the following postal address: 08000 helpme, CI Tower, St George’s Square, New Malden, KT3 4HG.

Contacting The Website

If you have any questions about this privacy statement, the practices of this site, or your dealings with our website, you can contact the webmaster at 08000 helpme at or by writing to the following postal address: 08000 helpme, CI Tower, St George’s Square, New Malden, KT3 4HG.

Registration Details

Data Protection Act
08000 helpme is a trading style of Avantia Assistance Limited which is a registered Data Controller under The Data Protection Act 2018. Our registration number is Z7831579
Registered Office
Avantia Assistance Limited is registered in England, number: 05584342. Registered Office: CI Tower, St George’s Square, New Malden, KT3 4HG.